Your #1 Source for caskets and more!
Terms and Conditions
Last Updated: January 19th, 2025
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These Terms and Conditions (“Agreement”) govern the sale of caskets, urns, and related products (collectively referred to as “Products”) by Sincere Farewells, a Wisconsin (USA) company (“We”, “Our”, or “Us”). By accessing or using Our website, print/ordering materials, making a purchase, or engaging with Our services, you (“Customer”, “You”, or “Your”) agree to be bound by these Terms and Conditions.
Please read these terms carefully. If you do not agree to these terms, do not use Our website or make a purchase.
1. Acceptance of Terms
By purchasing Products from Us, you agree to the terms and conditions set forth in this document, as well as any other policies, guidelines, or operating rules that may be published from time to time. These Terms apply to all orders placed with Sincere Farewells, regardless of how or where the order is placed (whether via our website, phone, email, print, or other communication channels). These Term and Conditions apply to our "Rent-A-Casket" program as well.
2. Products
We offer a range of caskets, urns, and related products for funeral, cremation, and memorial purposes. The Products are described in detail on Our website, including specifications, materials, and customization options. Product images, descriptions, and specifications are provided as accurately as possible; however, we reserve the right to modify or discontinue any Product at Our sole discretion without prior notice.
3. Pricing and Payment
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• Pricing: All prices for Products are listed in USD, exclusive of taxes, shipping, and handling fees. We may change prices at any time without prior notice. The price displayed at the time of your order is the price you will pay, subject to adjustments for errors or omissions.
• Payment: We accept payment via major credit cards, debit cards, and other payment methods specified on Our website. Payment must be received before an order can be processed. By submitting payment details, you represent and warrant that you are authorized to use the payment method you have provided.
• Taxes: Applicable sales tax will be added to the purchase price where required by law. You are responsible for any taxes, duties, or customs fees that may apply based on your location.
4. Order Process and Acceptance
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• Order Confirmation: After placing an order, you will receive an email confirmation acknowledging receipt of your order. This does not signify Our acceptance of your order; acceptance occurs only when the order is processed and shipped.
• Cancellation Policy: Orders may be canceled prior to shipment. After shipment, cancellations are not accepted. Please review your order carefully before confirming the purchase.
5. Shipping and Delivery
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• Shipping Times: We aim to ship orders as promptly as possible. Shipping times vary based on the shipping method selected, product availability, customization, and the destination address. Estimated shipping times are provided at checkout but are not guaranteed.
• Shipping Costs: Shipping fees are calculated based on the weight, dimensions, and delivery location of the order. The customer will be informed of the shipping costs before completing the order.
• Damaged or Lost Items: If a product arrives damaged or is lost during transit, you must notify us within 2 days from the delivery date for a replacement or refund. We may require photographic evidence or return of the damaged Product for inspection.
6. Returns and Refunds
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• Returns Policy: Due to the nature of Our products, all sales are final. Custom and personalized items, including engraved caskets or urns, are non-refundable and cannot be returned.
• Exceptions: If a Product is defective or damaged upon delivery, we may offer a replacement or store credit, subject to inspection and approval. You must report the defect or damage within 2 days of receipt via email (Contact@SincereFarewells.com)
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7. Customization and Personalization
Many of Our Products, including caskets and urns, can be customized or personalized according to your specifications. It is your responsibility to ensure that all information provided for personalization (such as names, dates, or messages) is accurate. We are not responsible for errors in personalization provided by you.
8. Limitations of Liability
To the fullest extent permitted by law, Sincere Farewells and its associates shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the use or purchase of our Products. Our liability is limited to the purchase price paid for the Product.
9. Force Majeure
We are not liable for any failure or delay in the performance of our obligations under these Terms due to events or circumstances beyond Our reasonable control, weather, including but not limited to natural disasters, labor strikes, shipping delays, or government regulations.
10. Privacy and Security
Your privacy is important to Us. Our Privacy Policy governs how we collect, use, and protect your personal information. By purchasing Products from Us, you consent to the collection and use of your information as described in Our Privacy Policy.
11. Intellectual Property
All content on Our website, print materials, including text, images, logos, graphics, and trademarks, is the property of Sincere Farewells or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without express written permission from Us.
12. Governing Law and Dispute Resolution
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• Governing Law: These Terms are governed by the laws of Wisconsin, USA, without regard to its conflict of law principles.
• Dispute Resolution: Any dispute arising from or relating to these Terms shall be resolved through binding arbitration in Milwaukee, WI. You waive the right to bring any action in a court of law and agree that any claim will be resolved through arbitration on an individual basis only.
13. Indemnification
You agree to indemnify and hold harmless Sincere Farewells, its associates, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, and expenses arising from your use of Our Products, your violation of these Terms, or your violation of any rights of third parties.
14. Modifications to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on Our website with the updated date. By continuing to use Our website, print materials, communications or make purchases, you agree to the updated terms.
15. Severability
If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remainder of the Terms will remain in full force and effect.
16. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact Us at:
Sincere Farewells, LLC
P.O. Box 250318
Milwaukee, WI 53225
Phone: (877) 595-9680
Email: Contact@SincereFarewells.com
Website: SincereFarewells.com